Keep your finger on the pulse of customer behavior, attitudes and preferences.

We have a package for you.

Get brand deliverables designed to help you do a deep dive on customer preferences, satisfaction and sentiment over time. Take a look at our packages below.

 


Brand Sonar (Tier 1)

Keep a pulse on your brand over time to stay in tune with customers and market trends.

Brand Sonar (Tier 2)

Keep a pulse on your brand over time to stay in tune with customers and market trends.

C-SAT/NPS Tracking

Keep tabs on customer satisfaction and net promoter score to compare sentiment over time.

 

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Brand Sonar (Tier 1)

PROCESS

  • Survey with 50 customer completes
  • In-depth interviews with 7 customers
  • Competitive analysis
OUTCOME
  • Customized “brand strategy report card” infographic
  • Understand how well you’re doing on delivering your brand promise from your customers’ perspective
  • Get a read on your competitors from the point of view of customers – who is on their radar and why?
  • Understand customer mindsets
  • Dive deep on a “hot button”, timely topic for the month


Brand Sonar (Tier 2)

PROCESS

  • Survey with 75 customer completes
  • In-depth interviews with 14 customers
  • Competitive analysis
  • Social listening and analysis of social media posts
OUTCOME
  • Customized “brand strategy report card” infographic
  • Understand how well you’re doing on delivering your brand promise from your customers’ perspective
  • Get a read on your competitors from the point of view of customers – who is on their radar and why?
  • Understand customer mindsets
  • Dive deep on a “hot button”, timely topic for the month
  • See what customers are saying about your brand in the wild

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C-SAT/NPS Tracking

PROCESS

  • Customer survey (number of completes determined by size of database)
OUTCOME
  • Assessment of customer perceptions and current brand image
  • Understand customer sentiment over time