From "Tone-Deaf" to "Textbook": Experts Review the United CEO's First - and Latest - Apology

"I’ve never seen anything quite as whiplash-y,” said Deb Gabor, the chief executive of brand strategy consultancy Sol Marketing. "It is unfathomable to me that the CEO of a major corporation, especially one that was recognized as 'Communicator of the Year,' was this asleep at the wheel."

Read more